Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Frank. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinofrank.com and use our services in the United Kingdom.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, date of birth, email address, postal address, phone number, and other information you provide when registering or interacting with our services.
Account Information: Username, password, transaction history, and account preferences.
Payment Information: Credit/debit card details, bank account information, and other payment data necessary to process deposits and withdrawals.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, including pages visited, time spent on pages, and other diagnostic data.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our website and services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
Process your transactions and manage your account.
Improve our services and develop new products.
Communicate with you, including sending promotional materials and updates, subject to your preferences.
Detect, prevent, and address fraud, security issues, or other illegal activities.
Comply with legal obligations and respond to lawful requests by public authorities.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Your consent, where you have given it.
Performance of a contract to which you are a party.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and protecting against fraud, provided this does not override your rights and freedoms.

4. Sharing Your Information

We may share your personal data with:

Third-party service providers who assist us in operating our business, such as payment processors, identity verification services, and IT providers.
Regulatory authorities and law enforcement agencies as required by law or to protect our rights.
Affiliated companies within our corporate group.
Other parties with your consent or at your direction.

All third parties are required to protect your data in accordance with applicable data protection laws.

5. International Data Transfers

Your information may be transferred to, and processed in, countries outside the UK. When we do so, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: Request limitation of how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Casino Frank Data Protection Officer
Email: [email protected]
Address: 123 Gaming Street, London, UK, WC2N 5DU
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit https://ico.org.uk for more information.

Thank you for trusting Casino Frank with your personal information.