Responsible Gambling

At Casino Frank, we are committed to providing a safe and responsible gambling environment for all our players in the UK. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a controlled and responsible manner.

Our Commitment

Casino Frank is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all responsible gambling regulations and guidelines. We are dedicated to preventing gambling-related harm and promoting responsible gambling practices among our customers.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, gender, or background. It's important to recognise the warning signs:

• Spending more money on gambling than you can afford
• Gambling for longer periods than intended
• Chasing losses with bigger bets
• Borrowing money to gamble
• Neglecting work, family, or social responsibilities
• Feeling anxious, depressed, or guilty about gambling
• Lying about gambling activities
• Using gambling as an escape from problems

Responsible Gambling Tools

We provide various tools to help you maintain control over your gambling activities:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the limit resets.

Session Time Limits

Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.

Self-Exclusion

If you need a break from gambling, you can self-exclude for periods ranging from 24 hours to permanently. During self-exclusion, you won't be able to access your account or receive marketing communications.

Account Closure

You can close your account at any time by contacting our customer support team.

Setting Your Limits

To set or modify your responsible gambling limits:

1. Log into your Casino Frank account
2. Go to 'My Account' and select 'Responsible Gambling'
3. Choose the appropriate limit type and set your desired amount or time
4. Confirm your settings

All limit changes are logged and you'll receive email confirmation of any modifications.

Underage Gambling Prevention

Casino Frank strictly prohibits underage gambling. All customers must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect someone underage is gambling, please contact us immediately.

Support and Resources

If you're concerned about your gambling or need support, the following organisations provide free, confidential help:

GamCare

Free helpline: 0808 8020 133
Website: www.gamcare.org.uk
Live chat available 24/7

Gamblers Anonymous

Website: www.gamblersanonymous.org.uk
Find local meetings and support groups

BeGambleAware

Website: www.begambleaware.org
Information, advice, and support for problem gambling

GAMSTOP

Website: www.gamstop.co.uk
Free service to self-exclude from all UK licensed gambling operators

Contact Our Support Team

Our customer support team is trained to handle responsible gambling concerns with sensitivity and confidentiality. You can reach us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account
• Phone: +44 203 807 4829 (Monday-Sunday, 9:00-21:00 GMT)

Third-Party Blocking Software

Consider installing gambling blocking software to help control your access to gambling websites:

• Gamban - Blocks access to gambling websites and apps
• Qustodio - Parental control and website blocking software
• Net Nanny - Internet filtering and monitoring software

Regular Reviews

We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. Our responsible gambling measures are independently audited annually.

Staff Training

All Casino Frank staff receive comprehensive training on responsible gambling practices, recognising signs of problem gambling, and how to appropriately respond to customer concerns. Our team is committed to creating a safe gambling environment for all players.

Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break.

Last updated: March 15, 2026